Welcome to Southcare Committees: Leading the Way in Governance and Customer-Centric Care Excellence! 

In our commitment to exceptional customer care and robust governance, our committees are the champions of quality, governance and excellence. They bring together a diverse group of experts dedicated to ensuring that every decision and action we take serves the best interests of our valued customers and Southcarers, and aligns with our values and purpose. 

Our customers are at the heart of everything we do. That’s why our committees work tirelessly to anticipate their needs, exceed their expectations, and consistently deliver exceptional experiences. With their attention to detail and commitment to excellence, they set the standard for customer-centric care. 

Join us in celebrating the invaluable contributions of our committees as we continue to raise the bar for excellence in governance and customer care. 

  • Quality Committee 
  • Information, Communication and Technology Committee 
  • Safety Committee 
  • Finance Committee 
  • Home Care Reform Committee 
  • Caring Hands Advisory Group  
  • Quality Care Advisory Committee 

Customers are central to everything we do at Southcare and we value our customers, and family members, feedback and views to deliver the best quality care so our customers can focus on living their best lives.

The ways in which we listen to our customers is by asking – care reviews, via feedback channels, annual survey and Caring Hands Advisory Group to share feedback, suggestions, ideas and concerns so that we can continue to provide the exceptional service that our customers need and deserve.

We love feedback, so click here to let us know how we are doing in supporting you.

Say hello to the Quality Care Advisory Committee

The Quality Care Advisory Committee (QCAC) purpose is to provide advice on service operations, service quality and potential improvements to enhance the quality of care provided to customers. This includes: 

  • monitoring and evaluating the quality of care provided by Southcare and ensuring that the needs of consumers are met 
  • providing feedback and recommendations on the quality of care and services provided 
  • assisting with the development and implementation of policies and procedures 

Meeting minutes, outcomes and recommendations are reported to the Southcare board for consideration in decision making. 

The Southcare Quality Care Advisory Committee consists of a diverse group of individuals, including Southcarers and those directly involved in the delivery of aged care, and a member representing the needs of care recipients. 

Say hello to the Quality Care Advisory Committee members:

  • Kathleen Sutherland, Manager Community Home Support 
  • Shila Shimkhada, Senior Home Care Package Coordinator 
  • Luke Mitchell, Southcare Board 
  • Kathryn Boon, Southcare Board 
  • Laura Bolitho, Southcare customer 
  • Colleen Lewis, Southcare customer